Privacy Policy – VoltGo India

Effective Date: 15/07/2025 | Last Updated: 15/07/2025

At VoltGo India ("we", "our", "us"), your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your information when you use our mobile application or visit our website.

By using our app or accessing our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following information when you use our services:

a. Personal Information

• Name
• Phone number
• Email address
• Location (optional, for service availability)
• Booking information

b. Device & Usage Data

• Device type, model, and OS
• IP address
• App interaction data (e.g., clicks, navigation, crash reports)

2. How We Use Your Information

We use your information to:

• Process and manage your EV pre-bookings
• Send booking confirmations, updates, or cancellations
• Handle customer support and refund requests
• Improve the app experience and features
• Securely process payments via Razorpay

We may also use anonymized data for analytics and service improvements.

3. Payment Information

We use Razorpay, a third-party payment gateway, to handle all payments. We do not store or process your card or UPI information directly. All payment data is securely handled by Razorpay per their PCI-DSS-compliant protocols.

⚠️ Note: This version of our app contains a test payment feature. Do not complete actual payments unless you are testing and have contacted our support team at +91-7297649100.

4. Data Sharing & Disclosure

We do not sell or rent your personal information. We only share data with:

• Payment gateways (e.g., Razorpay)
• Support service providers (e.g., for ticket resolution)
• Legal or regulatory authorities, if required by law

5. Cookies & Tracking

Our website may use cookies to analyze traffic and improve performance. You can control cookie settings via your browser.

6. Data Retention

We retain your personal data only as long as needed for:

• Booking management
• Legal or regulatory compliance
• Dispute resolution
• Customer service

7. Security Measures

We implement industry-standard practices to protect your data:

• SSL encryption
• Limited access to sensitive information
• Secure data storage

Despite these measures, no system is completely secure. Use the app responsibly and keep your credentials safe.

8. Your Rights

You have the right to:

• Request access to your data
• Update or correct inaccurate data
• Request deletion of your account or data
• Withdraw consent for data usage

To exercise these rights, email us at support@voltgoindia.com.

9. Children’s Privacy

VoltGo India is intended for users aged 18 years and above. We do not knowingly collect personal data from minors.

10. APK Installation Disclaimer

As the app is distributed via direct APK download:

• You are responsible for enabling installations from unknown sources
• We recommend only downloading the app from our official website to avoid malicious versions

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated policies will be posted on this page with a revised effective date.

12. Contact Us

For any privacy-related concerns, contact:

VoltGo India Support Team

• 📧 Email: support@voltgoindia.com
• 📞 Phone: +91-7297649100
• 📍 Address: Bengaluru, Karnataka

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